Australia Post Delivery Info
While Australia Post are experiencing delays, we are working hard to get your order out super fast to minimize the time you have to wait.
Order by 9am (Qld time) for Same Day Dispatch
All orders have Tracking numbers to ensure you know your order is on its way.
From our experience, most customers are still receiving their orders within the Aus Post timeframe. Most of our orders go out as 'Letters' and are not experiencing the same level of delay as 'Parcels'
The below information is directly from Australia Post
Important update to our services
At Australia Post, we’re working hard to deliver for our customers in these difficult times. We are however, experiencing significant delivery delays in our network due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online.
These delays mean we are temporarily suspending the Express Post guarantee of next day delivery as we are unable to commit to this timeframe. Express Post is still available but parcels may not be delivered next business day every time.
We know you’re keener than ever to find out when you’ll receive your deliveries. You can track your delivery through parcel tracking, the chatbot and the MyPost App. We ask for your patience with our contact centre colleagues based here in Australia who are doing their best to keep up with the additional demand.
For all information about changes to service, up to date details on delays and impacts including any Post Office closures, please visit our website.
- Please follow the tracking supplied in your shipping email or through your account.
- Allow extra shipping times.
- If your order is scanned in at our local Post Office, this means it is on it's way to you. It may not scan again until it reaches you.
- if your order is not with you in 14 days (most are delivered well before this time) please lodge an enquiry with Australia Post. Click here to lodge an enquiry as the 'Recipient'.
Thank you for your patience during this time.