Return Information - Change Of Mind
Returns are accepted within 7 days of receipt of goods as long as the security seal is not broken. This ensures you can check the item and make sure it is the right size for you and is what you expected.
Returns for this reason are posted back at the buyers expense.
We do not refund the original postage and handling charges that you paid on the order. If you received Free or discounted shipping there will be a shipping fee deducted from the refund amount. Postage costs actually incurred by us are $4 for Regular Post, $6 for Registered Post and $10 for Express Post for Australian orders. These are the amounts that will be deducted from the refund.
Unless Faulty, items cannot be returned if they are opened. Return will be refused if security seal is broken.
How to return an item
Please email via the 'contact us' tab and we will advise of the procedure.
Mail your return to: Returns, PO Box 99, Lowood Qld 4311. Include your original invoice with your return.
Returns will only be assessed on receipt of goods. Consider using Registered Post to ensure there are no delays in the postal system.
We will then assess the return. Approved returns will be processed within 5 working days of receipt of item.
Exchange, Store Credit, Refund
This is your choice. Please advise in the return claim email what you prefer. Please be aware that any extra postage charges incurred are the buyers responsibility. Refunds will be sent by the same method as payment.
Return Information - Faulty Goods
Standard consumer law in Australia allows for the return of faulty goods within a reasonable time from purchase. Contact us within 30 days from purchase if you receive a faulty item and we will advise of return/refund/credit procedure.
We will not accept faults caused by misuse or intentional damage. This will be assessed upon us receiving the item back.
Ensure you check your jewellery closures on a regular basis. Items are not deemed faulty if balls/ends etc are simply lost. Ensure your jewellery is appropriately and adequately tightened and secure.
No restocking fee will be charged for return of faulty goods. Returns will be assessed on a case by case basis.
Return Information - Incorrect Item Sent
Contact us within 7 days of receipt of goods if your order contains incorrect item/s. The correct item/s will be shipped at our expense within 3 working days of receipt of incorrect item/s.
Free Gifts, Bonus Extras, Add-Ons etc
Any bonus or extra items sent with orders are not exchangeable or refundable. These items need to be returned along with items you are returning.